Shipping & Delivery Policy

At LUCAS ROBINSON, we understand that every piece of jewelry carries special meaning. We are committed to providing a secure, reliable, and efficient shipping experience while ensuring your jewelry arrives safely and beautifully packaged.

1. Order Processing & Preparation

All orders are carefully inspected, quality-checked, and securely packaged before shipment.

• In-stock jewelry orders are typically processed and dispatched within 1–3 business days.
• Orders containing customized, engraved, personalized, or made-to-order jewelry may require additional production time. The estimated preparation period will be clearly indicated on the product page.
• During peak seasons, holidays, or promotional events, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. International Shipping & Delivery Time

We proudly offer international shipping to customers worldwide.

• Standard International Shipping: 7–14 business days
• Express Shipping: 3–7 business days (available at checkout)

Delivery times may vary depending on your destination country, customs clearance procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Delivery estimates begin after your order has been processed and shipped.

3. Shipping Cost & Payment Transparency

Shipping fees are automatically calculated during checkout based on:

• Destination country or region
• Package weight and dimensions
• Selected shipping method

The final shipping cost will be displayed before payment confirmation. We do not charge any hidden shipping fees.

4. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country's customs authorities.

These charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend checking your country's import regulations before placing an order, especially for valuable jewelry purchases.

LUCAS ROBINSON is not responsible for delays caused by customs inspections or unpaid import fees.

5. Secure Jewelry Packaging & Shipping Protection

Your jewelry’s safety is our priority. Every order is carefully prepared using premium protective packaging.

• Premium jewelry boxes or protective packaging
• Shock-resistant materials
• Secure wrapping methods designed for delicate jewelry pieces

For higher-value orders, optional shipping insurance may be available at checkout to provide additional protection during transit.

6. Order Tracking & Delivery Confirmation

Once your order has been dispatched, a tracking number will be sent to your email address.

Customers can monitor shipment progress through the provided tracking information.

For security purposes, some high-value jewelry orders may require signature confirmation upon delivery.

7. Delivery Inspection & After-Sales Support

Please carefully inspect your package immediately after delivery.

If the package shows signs of:

• Severe damage
• Tampering
• Water damage
• Significant deformation

Please take clear photos before opening the package and contact our customer support team immediately.

If you discover any product issues after receiving your order, please contact us within 48 hours of delivery with supporting photos or videos.

Our team will review the situation and provide an appropriate solution, including repair, replacement, or other available options according to our policies.

8. Lost, Damaged, or Delayed Packages

Once an order has been shipped, customers can track delivery progress using the provided tracking number.

If your package is delayed, lost, or marked as delivered but not received, please contact us as soon as possible.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Please ensure your shipping address and contact information are accurate before completing your purchase.

9. Customer Support

Our customer care team is always available to assist you with questions regarding:

• Shipping information
• Order tracking
• Customs procedures
• Delivery concerns
• Jewelry care and after-sales service

For assistance, please contact us:

Email: info@lucasmart.shop

We are dedicated to providing a secure, elegant, and worry-free shopping experience from checkout to delivery.

Thank you for choosing LUCAS ROBINSON. We appreciate your trust and look forward to delivering jewelry that becomes part of your special moments.